Refund & cancellation policy

Installation work is quoted before it starts, so there is rarely anything to refund. Advances are refundable until we schedule the work. Software subscriptions can be cancelled at any time and one-time software licences carry a 7 day refund window.

Cancel before the installation date is scheduled and any advance is refunded in full.

Cancel after scheduling but before work begins and we refund the advance less any equipment already ordered specifically for your site, and any survey or travel cost already incurred. We will tell you that figure before you decide.

Once installation has begun, the job is chargeable. If you want to stop mid-way we will bill only for the work completed and the equipment already fitted.

If equipment is dead on arrival or is not what your quote specified, we replace it. There is no charge and no restocking fee. Tell us within 7 days of handover.

Equipment that develops a fault later is handled as a warranty claim under our terms and conditions, not as a refund. As an authorized CP Plus and Hikvision dealer we process those claims through the official channel on your behalf.

Equipment supplied correctly and working cannot be returned simply because it is no longer wanted. It has been fitted, wired and configured to your premises.

ParkOS subscriptions can be cancelled at any time from your account or by emailing us. Cancellation stops the next renewal and you keep access until the end of the period you have already paid for.

We do not pro-rate a part-used month or year. If a renewal charged after you meant to cancel, tell us within 7 days and we will refund it in full.

PawPilot licences and add-ons are refundable within 7 days of purchase if the software does not work on your machine and we cannot fix it. Ask us to fix it first. It is usually a five minute problem.

Beyond 7 days, a one-time licence is not refundable. It is a permanent licence with no recurring charge, so there is nothing to cancel.

Refunds go back by the same route the payment arrived. Card and UPI refunds are initiated within 3 working days of approval and typically appear in 5 to 7 working days, depending on your bank. Bank transfers and cash payments are refunded by bank transfer to an account in the payer's name.

We do not deduct a processing or handling fee from a refund we have approved.

Call +91 98718 67629 or email mantrainfotech18@gmail.com with your invoice number and what went wrong. We respond within 2 working days and will tell you plainly whether it is covered, and if not, why not.