Terms & conditions

These terms apply to goods supplied and installation work carried out by Mantra Infotech (GST 09ABJPS9489F1ZR), proprietor Rajpal Singh, Plot No. 836/9, Shalimar Garden Extension 1, Sahibabad, Near Sirya Hospital, Ghaziabad 201005. They are intended to set clear expectations, not to catch anybody out. If something here is unclear, ask us before you order.

Site surveys and written quotes are free and carry no obligation. A quote is valid for 30 days from its date. Prices shown on this website are indicative equipment prices and are not a quotation — the final figure depends on the survey.

A quote covers the equipment, cabling, mounting, configuration and handover described in it. Work not described in the quote — additional cameras, civil work, false-ceiling repairs, long external cable runs — is chargeable separately and will be agreed with you before it is carried out.

All prices are exclusive of GST unless expressly stated otherwise. GST is charged at the applicable rate and shown separately on the invoice. A tax invoice is issued for every job.

Unless agreed otherwise in writing, an advance is payable on order confirmation and the balance on completion of installation. We accept cash, UPI, and bank transfer.

Equipment carries the manufacturer's warranty — typically one to two years depending on brand and model, as stated on your invoice. As an authorized CP Plus and Hikvision dealer we process warranty claims through the official channel on your behalf.

Our installation workmanship is warranted for 12 months from the date of handover. That covers faults in how we fitted and configured the system.

Warranty does not cover: physical damage, tampering, water ingress beyond the product's rating, power surges and lightning, rodent damage to cabling, theft, or faults caused by work carried out by someone else on the system after we handed it over.

Positioning and mounting of equipment, cabling and casing, recorder configuration, hard disk fitting, remote-viewing setup on one phone, and a handover walkthrough. We will show you how to view footage and how to export a clip before we leave.

You are responsible for providing a suitable power supply at the recorder location and, where remote viewing is required, a working internet connection.

The system is operated by you once handed over. You are responsible for using it lawfully — including not pointing cameras into neighbouring private property, and complying with any applicable notice or consent requirements in shared or workplace premises.

We do not hold, monitor or have access to your footage. We cannot retrieve footage that your system has already overwritten. If you need footage preserved for an incident, export it promptly.

AMC contracts are quoted per system and run for 12 months. The scope — number of visits, what is covered, response times — is set out in the AMC quote. Parts are chargeable unless the AMC expressly states otherwise.

A security system reduces risk; it does not eliminate it. We do not accept liability for loss, theft or damage occurring at premises where our equipment is installed. Our liability in connection with any job is limited to the value of that job. Nothing here limits liability that cannot lawfully be limited.

If something is wrong, call +91 98718 67629 first — most issues are resolved the same day. These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the courts at Ghaziabad, Uttar Pradesh.