- Can you see my camera footage?
- No. Once we hand over, the system is yours — we don't hold, monitor or have any access to your recordings. If you'd rather we didn't keep the app login, say so at handover and we'll remove it in front of you.
- How long does an installation take?
- A typical 4-camera home or shop is done in a single day. Larger societies and offices are usually two to three days depending on cable runs.
- Do you charge for the site survey?
- No. The survey and the written quote are free, with no obligation to buy. We would rather quote accurately than cheaply.
- Is the equipment genuine, with warranty?
- Yes. We are an authorized CP Plus and Hikvision dealer, so stock carries the full manufacturer warranty and we handle replacements through the proper channel.
- Can I see the cameras on my phone?
- Yes — every system we install is configured for phone viewing before we leave, and we show you how to use it.
- What happens if a camera stops working later?
- Call us on +91 98718 67629. Most faults are diagnosed over the phone and fixed the same day. In-warranty hardware is replaced at no cost.
- How much do I pay upfront?
- An advance on order confirmation and the balance on completion — the split is written on your quote before you commit to anything. Cash, UPI or bank transfer, and a GST tax invoice for every job.
- How long is the warranty?
- Equipment carries the manufacturer's warranty, typically one to two years depending on the model, stated on your invoice. Our own installation workmanship is warranted for 12 months from handover.
- Will you service a system someone else installed?
- Usually yes. Plenty of our AMC customers came to us because their original installer stopped answering. We'll come and look at what's there before quoting — if the existing gear is worth keeping, we keep it.
- Do you work outside Ghaziabad?
- Yes. We cover Delhi NCR including Noida, Vaishali, Indirapuram and Vasundhara. Ask us about anywhere else and we will tell you honestly if it is practical.